BOOKING TERMS & CONDITIONS:
Deposit & booking confirmation
These terms and conditions apply to all holidays at Pyrénées Cycling Lodge and other 3rd party accommodation.
Bookings can be made by telephone or in writing by email or on our online reservation page.
All booking must be confirmed by the payment of a 20% deposit. The deposit is non-refundable. Deposits can be made by credit card or bank transfer. Deposits should be paid within 7 days of the booking being made.
If you need to alter the dates of a booking, we will try our best to accommodate you, but there is no guarantee.
Payment of balance
Payment can be made by credit card through our secure online system or bank transfer. If you choose to do a bank transfer we will call you with our bank details.
For individuals/groups less than 10
The balance is due to be paid 8 weeks prior to the start of your holiday, unless otherwise agreed. Where a booking is made within 8 weeks of the holiday, the total holiday cost becomes due immediately.
For groups of 10+
The balance is due to be paid 12 weeks in advance of your arrival, unless otherwise agreed. Where a booking is made within 12 weeks of the holiday, the total holiday cost becomes due immediately.
Cancellation of your booking by you
If you wish to cancel your holiday we require written notification via an email.
The deposit is non-refundable. We will endeavour to re-let the room and if we do we will refund the deposit to you minus any credit card fees we incur for the transaction.
Our cancellation charges are as follows:
For individuals/groups less than 10
More than 4 weeks from arrival – deposit will be charged along with any credit card fees we incur (IF we manage to re-let all room/s of the booking we will refund the deposit).
Between 1-4 weeks – 100% of the total cost is charged.
For groups of 10+
More than 12 weeks from arrival – deposit will be charged along with any credit card fees we incur (IF we manage to re-let the room/s we will refund the deposit).
Between 8-12 weeks – 50% of total cost is charged along with any credit card fees we incur (IF we manage to re-let all room/s of the booking we will refund the 50%).
Between 1day & 8 weeks – 100% of total cost.
Cancellation by us
Every effort will be made to operate all holidays as advertised but the Company reserves the right, at its discretion, to modify or cancel any holiday at any time up to 4 weeks before departure. In the case of any material modification or of cancellation, the Company will, if possible, offer alternative arrangements or, if these are not acceptable, a full refund of the monies paid. This does not include refunds for flights or other expenses separate from the holiday package.
Cancellation due to Covid19 / Pandemic / Epidemic
We are following advice set out by the French Government for cancellations due to Covid19.1 If you cancel your booking due to covid19 we can offer a credit voucher in lieu of the deposit amount of your booking. The voucher is valid for 18months and the value can be used against a future booking. If the voucher is not used within 18 months from the date of issue, we will refund the original voucher amount to you minus the transactions costs we incurred for the original booking.
Staying at the Lodge during Covid19 / Pandemic / Epidemic
As a guest travelling during the Covid19 pandemic, you are fully aware that Coronavirus disease (COVID-19) is an infectious disease, so travelling & staying at the Lodge during this time is done so entirely at your own risk;
- You should not arrive at the Lodge if you have COVID-19 symptoms
- If you are required to self–isolate you will vacate to an assigned Government hotel.
- We are not responsible should you fall ill to COVID-19 while staying at the Lodge.
- The Lodge will be cleaned to the advised standards.2
- You need to follow our COVID-19 guidelines on site at all times with regards to
– Social distancing
– Wiping shared surfaces before & after use with antibacterial wash provided
– And if required wear a mask in certain communal areas
Alterations to itinerary
Occasions arise when we cannot follow our advertised itineraries and/or cannot maintain our advertised schedules. Our itineraries and schedules are put forward as a statement of intention only, not as representatives or undertakings that they will be carried out. If any additional expenses are incurred through delay, accident or disruption of planned itineraries beyond our control, e.g. war, riots, strikes, Acts of God, force majeure, such expenses will be borne by the client.
Holiday price, taxes and surcharges
We guarantee that the price of your holiday will not be subject to alteration or surcharges once a booking has been confirmed. All prices are fixed in Euros €.
In addition to the price of your holiday a local tourist/Valley tax is charged by the Municipality to all tourists who stay with us. The charge is €0.75c per person per night. This tax is collected by The Pyrénées Cycling Lodge on behalf of the Commune of Saint Savin.
We strongly advise all customers to protect themselves by taking out a fully comprehensive travel insurance. Under the terms of this booking you are required to have suitable travel insurance giving cover that must include the costs of medical treatment and repatriation in the event of a serious accident or illness. The Pyrénées Cycling Lodge accepts no liability for any loss or injury that may occur during your trip. We strongly advise that helmets should be worn at all times when cycling.
Passports and Visas
As a visitor to France you are required to hold a current passport. Should you be traveling from outside the EU, you should check whether you may also require a visa.
For marketing purposes we take photos of guests during their stay with us. These photos are shared with the guest and also used on our social media pages and print material, solely for the purpose of advertising the Lodge. We always ask permission to take the photo. Please let us know in writing if you object to us using them for advertising purposes.
Should you have a complaint while on holiday, owner of Pyrénées Cycling Lodge at the time, to enable it to be put right immediately. If the matter is not resolved, the complaint should be made in writing within 28 days and addressed to Pyrenees Cycling Lodge.
Pyrenees Cycling Lodge are based in France. Any disputes will be settled under French Laws.