BOOKING TERMS & CONDITIONS:
Prices
Our cyclist package price is ex-VAT. The French government require us to collect and pay 10% VAT on invoices.
Deposit & booking confirmation
These terms and conditions apply to all holidays at Pyrénées Cycling Lodge.
Bookings can be made by telephone or in writing by email or on our online reservation page.
All booking must be confirmed by the payment of a 35% deposit. The deposit is non-refundable. Deposits can be made by credit card or bank transfer. Deposits should be paid within 7 days of the booking being made.
Payment of balance
Payment can be made by credit card through our secure online system or bank transfer. If you choose to do a bank transfer we will send our bank details to you.
For groups of 5 or less
The balance is due to be paid 16 weeks prior to the start of your holiday, unless otherwise agreed. Where a booking is made within 14 weeks of the holiday, the total holiday cost becomes due immediately.
For parties of 6 or more
The balance is due to be paid 20 weeks prior to the start of your holiday, unless otherwise agreed. Where a booking is made within 20 weeks of the holiday, the total holiday cost becomes due immediately.
Cancellation of your booking by you
If you wish to cancel your holiday we require written notification via an email.
The deposit is non-refundable. We will endeavour to re-let the room and if we do we will refund the deposit to you minus any credit card fees we incur for the transaction.
Our cancellation charges for deposit & balance paid are as follows:
For groups of 5 or less
More than 16 weeks from arrival – deposit will be charged along with any credit card fees we incur (IF we manage to re-let all room/s of the booking we will refund the deposit minus the credit card fees we incurred for the transaction).
Between 1-16 weeks – 100% of the total cost is charged. (IF we manage to re-let all room/s of the booking we will refund the booking amount minus the credit card fees we incurred for the transaction)
For parties of 6 or more
More than 20 weeks from arrival – deposit will be charged along with any credit card fees we incur (IF we manage to re-let all room/s of the booking we will refund the deposit minus the credit card fees we incurred for the transaction).
Between 1- 20 weeks – 100% of the total cost is charged. (IF we manage to re-let all room/s of the booking we will refund the booking amount minus the credit card fees we incurred for the transaction)
Gift Vouchers
Gift Vouchers can only be redeemed against a stay at the Pyrénées Cycling Lodge. Please contact us directly by email to arrange the booking.
When a booking has a higher value than the Gift Voucher, the full value of the Gift Voucher must be used and the outstanding balance paid by credit card.
If the full amount of your Gift Voucher is more than the booking total, we will hold the unused balance as a credit on file in our system to be used at a later date.
Gift Vouchers can only be redeemed at the time of booking and once the booking is made our normal Terms & conditions apply.
Gift vouchers cannot be redeemed for cash, returned for a refund, and are not legal tender, account cards, credit or debit cards or securities.
Check-in & Check-out Time
Check-in is normally 3.30pm. On departure day check-out time is 10am unless otherwise arranged.
For those looking to fit that bonus ride in on arrival or departure day, you can avail of an additional service we offer. If you arrive before 3pm and check-out after 10am, we offer an early arrival service and late departure service for a small additional fee of €15 per person.
Our early arrival/late departure service includes extended use of the Lodge facilities; bike garage, changing room/shower room, bag storage, wc and social space & cafe/bar area. Rooms still have to be vacated by 10am, to allow us to turn the house around for the next guests. Out of respect for new guests arriving, unfortunately we cannot offer a late checkout past 3pm. If you need a late checkout after 3pm, then best to book the room for another night.
Holiday price, taxes and surcharges
We guarantee that the price of your holiday will not be subject to alteration or surcharges once a booking has been confirmed. All prices are fixed in Euros €.
In addition to the price of your holiday 10% TVA is added onto the booking, which we collect and pay to the French Government.
In addition to the price of your holiday a local tourist/Valley tax is charged by the Municipality to all tourists who stay with us. The charge is €1.15 per person per night. This tax is collected by The Pyrénées Cycling Lodge on behalf of the Commune of Saint Savin.
Holiday Insurance
We strongly advise all customers to protect themselves by taking out a fully comprehensive travel insurance. Under the terms of this booking you are required to have suitable travel insurance giving cover that must include the costs of medical treatment and repatriation in the event of a serious accident or illness. The Pyrénées Cycling Lodge accepts no liability for any loss or injury that may occur during your trip. We strongly advise that helmets should be worn at all times when cycling.
Photography
For marketing purposes we take photos and videos of guests during their stay with us. These photos are shared with the guest and also used on our social media pages and print material, solely for the purpose of advertising the Pyrénées Cycling Lodge. We always ask permission before we take the photo. Please let us know in writing if you object to us using them for advertising purposes.
Complaints
Should you have a complaint while on holiday, please advise the owners of the Pyrénées Cycling Lodge at the time, to enable it to be put right immediately. If the matter is not resolved, the complaint should be made in writing within 28 days and addressed to Pyrénées Cycling Lodge.
Pyrénées Cycling Lodge are based in France. Any disputes will be settled under French Laws.
Privacy Policy
The Pyrénées Cycling Lodge are committed to protecting and respecting your privacy. Please take a moment to read our Privacy Policy before booking.
References